Contact Us
Need help with a Guitar Center order, shipment, return, exchange, product question or account issue? Send us the details and our customer support team will help you find the next step.
Email Guitar Center Support
For customer service, please email us at:
[email protected]Please allow 24–48 hours for a response. Messages are reviewed during customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
What to Include
To help us understand your request faster, please include:
- Your full name
- Your order number, if available
- The email address used at checkout
- A clear description of the issue or question
- Photos, item details or product names when helpful
Order Support
Contact Guitar Center if you have questions about an order you placed, need help confirming order details or want assistance understanding the next step for your purchase.
Shipping Support
If you have a shipping question, include your order number and any tracking information you already have so our team can review your message more efficiently.
Returns & Exchanges
For return or exchange help, tell us which item you are contacting us about and include the reason for your request. We will review your message and guide you through the appropriate next step.
Product Questions
Have a question about guitars, amps, effects, recording gear, live sound, accessories or another product? Send the product name or link along with what you would like to know.
Account Help
For account-related questions, include the email address connected to your Guitar Center account and a short explanation of what you need help with.
Contact Form
Use the contact form on this page if you prefer to submit your message directly through the website. Please include the same order, product or account details so we can assist you.
Your Information
Guitar Center uses the information you provide to review and respond to your support request. Please avoid sending sensitive payment details or passwords in your message.
Thanks for reaching out. Whether you are checking on an order, comparing gear or sorting out a return or exchange, we are here to help make the process clearer.
