Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or begin showing movement.

If tracking does not update right away, please allow the full tracking update window before contacting support. Carrier information: [Insert shipping carrier].

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. If an address is wrong or incomplete, contact us as soon as possible at [email protected].

We will do our best to help before the order ships, but we cannot promise that address changes can be made after an order has entered processing or shipment.

Customs, Duties, Import Taxes & Government Charges

Customs duties, import taxes, brokerage fees or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

If you receive a customs, import tax, brokerage or government-charge request related to your order, please contact us before making any payment so we can review and assist.

Lost, Delayed or Damaged Packages

If your package appears delayed, lost or damaged in transit, email us at [email protected] with your order number and the details of the issue.

• For delayed packages, include your tracking number and the date of the last tracking update.
• For lost packages, let us know if the carrier shows the package as delivered but you did not receive it.
• For damaged packages, include clear photos of the packaging, shipping label and damaged item if possible.

Order Review and Shipment Notes

Some orders may require additional review before shipment. If we need more information to process your order, we may contact you using the email address provided at checkout.

Delivery estimates begin after shipment, not necessarily on the same day the order is placed.